What is the most important procedure even when running behind on appointments?

The most important procedure, even when running behind on appointments, is changing sheets and disinfecting equipment. Maintaining a clean and hygienic environment is fundamental in massage therapy. This is not only crucial for the health and safety of the clients but also for the reputation of the practice. Proper sanitation practices help prevent the spread of infections and ensure that clients feel safe and comfortable during their sessions.

Taking the time to properly change sheets and disinfect equipment shows professionalism and a commitment to client care, which can enhance the overall experience for clients. When clients see that their well-being is prioritized through cleanliness, it builds trust and can lead to better client retention and referrals.

While checking clients in, offering drinks, and discussing services are all important aspects of providing good customer service, they do not directly impact client safety and health in the same critical way as maintaining cleanliness does.